For over 100 years, quality has been one of Crown’s primary values, and we go the extra mile to ensure our customers receive garments that exceed quality standards. To exemplify this, Crown has a well-structured service model forming five distinct tiers, demonstrating its commitment to excellence at every level. Discover how Crown’s five service tiers work together seamlessly to deliver outstanding customer service.
Route Service Representative (RSR)
The Route Service Representative is dedicated to delivering and picking up your garments, ensuring that all items are handled with the utmost care. At Crown, we’re proud that our RSRs know everything required to serve you well – from understanding proper drop-off and pick-up locations to greeting you by name.
The Route Supervisor operates as the designated “cover guy” to ensure seamless continuity of operations should your RSR be unavailable to service your account that day. This role is in place so that your quality of service remains consistent and your business operations are never interrupted.
The Service Manager works with the RSR and Route Supervisor to ensure that quality and delivery standards are consistently met. This individual is available to provide regular check-ins to make sure customer expectations are exceeded.
The Service Coordinator is responsible for coordinating and scheduling the installation of new products and services for their assigned accounts. In addition, this individual is available in case you need to get a hold of someone at Crown quickly and are unable to reach your RSR.
The District Manager is tasked with managing their respective branch location and the customers assigned to the designated territory. The role encompasses the oversight of all tiers of the branch within the territory, from personnel to the efficient functioning of operations.
Crown’s five tiers of service demonstrate their unwavering dedication to providing exceptional care and service. From knowledgeable and friendly Route Service Representatives to reliable Route Supervisors, diligent Service Managers, proactive Service Coordinators, and efficient District Managers, Crown’s team work hard to provide high-quality, hygienically clean uniforms and linens and deliver an exceptional customer experience.
With Crown, you can rest assured that at every step of the way, your satisfaction is our top priority. Experience the pinnacle of service excellence with Crown and discover why we are New England’s trusted choice for all your Uniform and Linen needs. To learn more about what Crown’s dedicated team can do to support your uniform needs, contact us today.